PRIVACY POLICY

Last updated: 28 July 2023

At rachelbracken.com, we are committed to protecting your privacy as a customer and online visitor to our website. We use the information we collect about you to enhance the services we provide. We respect your privacy and adhere to the Australian Privacy Principles. Please read the policy below carefully.

INFORMATION WE COLLECT

During your visit to our website or when using our services, we may collect the following personal information: your name, company name, email address, phone number, billing address, credit card details, IP address, geographic location, survey responses, support queries, blog comments, and social media handles (collectively, "Personal Data").

Our services are not intended for individuals under 18. We do not knowingly collect Personal Data from children. If we become aware that someone under 18 has provided Personal Data, we will delete it promptly. If you are a parent or guardian and believe your child has submitted Personal Data without your consent, please contact us immediately.

You may review, update, correct, or delete your Personal Data at any time by logging into your account or contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information:
We use your information to:
• Communicate with you
• Provide technical support
• Notify you of updates or offers
• Share relevant content
• Measure satisfaction
• Resolve issues
• Personalise your website experience

We will only send marketing communications if you have opted in. You can unsubscribe at any time or contact us directly to be removed.

Non-Personally Identifiable Information:
We may use aggregated and anonymised data to:
• Improve our website and services
• Produce reports and analytics
• Promote products
• Understand customer needs

If you choose to make content public (e.g., comments, testimonials), it may remain visible in cached or archived versions, even after removal.

STORAGE & SECURITY

We take reasonable precautions to protect your Personal Data. All information you share with us is securely stored and protected from unauthorised access. Credit card information is encrypted and not stored on our servers.

We may transfer your data to secure servers outside Australia, but only to countries with adequate privacy protections in place.

We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

If a data breach occurs, we will notify you promptly in accordance with applicable law.

COOKIES & PIXELS

Cookies are small files stored in your browser that help customise your experience. They do not access your device or any personally identifiable information.

We use cookies to:
• Analyse website traffic
• Enable social sharing features
• Improve user experience
• Deliver relevant advertising (e.g., via Google Ads or Facebook)

You can disable cookies in your browser settings, although this may limit website functionality.

THIRD-PARTY ACCESS

We do not sell or trade your Personal Data.

Your data may be shared with trusted third-party providers only when:
• Legally required
• Needed to deliver services you’ve purchased
• Required for payment processing
• Necessary to protect our intellectual property or rights

We ensure any third parties meet our privacy standards and only use your information for agreed purposes.

DISCLOSURE OF INFORMATION

We may disclose your Personal Data:
• When required by law, regulation, court order, subpoena, or legal process
• To protect our rights, safety, customers, or third parties
• In the event of a business restructure or sale (under confidentiality)

Such disclosures will always be made in good faith and where necessary.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites. These are provided for your convenience and do not constitute endorsement.

Please note: We are not responsible for the privacy practices of other websites. We recommend reading their privacy policies before providing any personal information.

This privacy policy applies only to data collected through rachelbracken.com.

CHANGES TO THIS POLICY

We may update this privacy policy at any time to ensure it remains current. Any changes will take effect immediately upon being published on this website. Please revisit this page regularly to stay informed.

CONTACT US

If you have any questions or concerns about your privacy or the handling of your Personal Data, please get in touch:

📧 hello@rachelbracken.com
📞 0410 478 713

We aim to respond within 48 hours.